microsoft 365

In this course, students will learn how to support and configure Windows 10 desktops in an organizational environment. Students will develop skills that include learning how to install, customize, and update Windows 10 operating systems. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows 10. Students will also learn how to secure the Windows 10 OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows 10.

After completing this course, learners should be able to:

  • Install and customize Windows 10
  • Configure Updates for Windows.
  • Configure devices and drivers for Windows.
  • Configure storage for Windows.
  • Configure network and remote management settings in Windows.
  • Configure and manage browsers and applications in Windows.
  • Configure account access and authentication.
  • Configure file and folder permissions.
  • Describe methods for securing Windows 10, common threats and methods for mitigating against them.
  • Troubleshoot Windows and application installations.
  • Troubleshoot hardware and driver issues.
  • Troubleshoot file issues and perform recoveries.

microsoft 365

MS-100: Microsoft 365 Identity and Services

This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In tenant and service management, you will examine the key components of your Microsoft 365 tenant that must be planned for, implemented, and managed. In Office 365 management, you transition to configuring Office 365, with a primary focus on configuring Office client connectivity to Office 365, managing Office 365 ProPlus deployments, and configuring Office Telemetry and Microsoft Analytics. In Microsoft 365 identity management, you will learn how to plan for and implement Azure AD Connect, how to manage synchronized identities, and how to design and manage solutions for external access.

MS-101: Microsoft 365 Mobility and Security

This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 security management, Microsoft 365 compliance management, and Microsoft 365 device management. In security management, you will examine all the common types of threat vectors and data breaches and how Microsoft 365’s security solutions address these security threats, including use of the Microsoft Secure Score, Azure Active Directory Identity Protection, Exchange Online Protection, Advanced Threat Protection, Safe Attachments, and Safe Links. In compliance management, you will examine the key aspects of data governance, including Information Rights Management, message encryption, data loss prevention (DLP), in-place records management, archiving and retention, creating DLP policies and policy tips, and Azure and Windows Information Protection. In Microsoft 365 device management, you will learn how to co-manage your Windows 10 devices, how to transition from Configuration Manager to Intune, and how to implement Windows Autopilot, Windows Analytics, and Mobile Device Management.